Cancellation Policy

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Last updated: July 2026

Overview

Individual and Individual Pro subscriptions are billed monthly or annually through Stripe. You may cancel at any time from your Profile page using Manage subscription.

When cancellation takes effect

If you cancel, your subscription remains active until the end of your current billing period. You will not be charged again for the next period.

  • Monthly plans: access continues through the end of the month you already paid for.
  • Annual plans: access continues through the end of the year you already paid for.
What you keep after cancellation

When your paid period ends, your account moves to the Free tier. You keep:

  • Access to your instructor dashboard and profile
  • Viewing and exporting data from your previous activities
  • Free-tier limits for creating new activities (currently 5 activity credits per month)

Paid-tier activity credits and limits no longer apply once the billing period ends. Larger classes may consume multiple credits per activity on any tier.

Refunds

We do not provide partial refunds for unused time in a billing period after cancellation. You retain paid access through the end of the period you already paid for.

Resubscribing

You may subscribe again at any time from the Pricing page or your Profile. Your Stripe customer record may be reused to simplify checkout.

Payment issues

If a renewal payment fails, access may be paused until payment is resolved. Contact us if you need help restoring your account.

Institutional plans

Institutional subscriptions are governed by your institution’s contract. Contact us through the Contact page for changes or cancellation.

Questions

Email us through the Contact page or at professorassistant.contact@gmail.com if you have questions about this policy.